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FAQ
General
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My KFC VIP
Contact KFC
General
Where can I find restaurant hours and information?
Why doesn’t my local KFC offer delivery or pickup?
Why do I have to enter my address before I can see any prices?
Do all restaurants accept coupons?
How do the Exclusive Online Offers work?
How can I use coupon codes?
Can I reorder a previously placed order?
Can I place an order for a future date and time?
Where do I pick up my order when I get to the restaurant for an order I placed online?
Can I pick up an order I placed online in the drive-thru?
Can I order catering?
Do you have any vegetarian options?
Where can share my feedback?
Order Help
Can I check the status of my order?
How can I cancel my order?
Who can help me if my order is incorrect?
How do I know my order was placed?
Can I make a change to an order I’ve already placed online?
I’m running late and can’t pick up my online order at my pickup time. What can I do?
Why are forks, napkins and ketchup now only available upon request?
What if I still need forks, napkins and ketchup for my meal?
Is this only for a short time?
Payment Information
What forms of payment are currently accepted on KFC.ca and the KFC app?
Can I save my payment information?
How can I delete my saved payment information?
Where can I get a KFC gift card?
Where can I check my card balance?
Can I pay for my online order with a gift card?
My KFC VIP
Why should I sign up for KFC VIP?
Why do we ask for your email and other information?
How are we keeping your profile secure?
How can I update my account information?
How can I update my password?
Can I save my address for next time?
How can I delete my account?
What is the KFC VIP wallet?
How can I unsubscribe from emails?
