KFC Canada

KFC is committed to the protection of your personal information. This Policy covers all personal information that we hold and includes information we have collected through our outlets, over the phone through our customer service centre and over the internet through our web sites. This Policy also covers personal information that we have sourced from third parties.


KFC will only collect personal information that is necessary for one or more of its functions or activities.

KFC will only collect personal information by lawful and fair means and will let you know where and how to contact us.

If it is reasonable and practicable to do so, KFC will collect personal information only from you. Where KFC collects personal information about you from someone else, KFC will take reasonable steps to advise you as soon as practicable.

KFC will not collect personal information about you unless you have consented to such collection, or the collection is required by law.

Where you choose not to provide requested information, KFC will advise you of what impact such non-disclosure may have.


When you use this web site KFC collects personal information which you provide directly to us (for example, in registering or filling out an order form) and aggregate information about how you use our web site (for example, making a purchase or posting original content to our site) for the uses set out below. This information includes your name, home or work address, phone number, e-mail contact and information about the products and services, which interest you. If you contact us, we may also keep a record of that contact.


KFC may use your personal information to:

(a) process your orders for our products or services that you place with our Call Centers, web sites, directly with one of our outlets or any other representative ofKFC

(b) market our products and services which may be of interest to you, unless you inform us not to do so;

(c) administer and deal with any issues you raise with us regarding any of our products or services;

(d) analyze products and customer services and develop new products; and

(e) facilitate KFC internal business operations, including fulfillment of any legal requirements.

We also use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and to gather broad demographic information about you.


KFC may disclose your personal information to:

(a) third parties provided we have obtained your prior authorization, which we will normally obtain at the time of collecting the information from you. For example, your name, address and telephone number may be disclosed to a third party supplier of products or services that relate directly to a complaint that you have made about any of our products or services;

(b) to employees of KFC where the information relates to a KFC outlet or a problem you have experienced with KFC provided either the information is aggregate information that does not personally identify you, or we have obtained your prior authorization, which we will normally obtain at the time of collecting the information from you;

(c) where the law requires KFC to do so; or

(d) if you consent.

Personal information may be disclosed under other circumstances where permitted by the Privacy Act.


We provide you with a choice as to whether we send you information about special products and services in the future, and whether information is sent by our franchisees, agents or third party service providers. You may also change this choice in the future by contacting us with this request.


Cookies are pieces of information that a web site transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Our site uses cookies to keep track of what you have purchased. We also use cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit this web site, and for other purposes relating to your transactions on this web site. Cookies also help us estimate our number of users and determine overall traffic patterns through this web site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to order food and beverages or take full advantage of KFC services.

We may also use other technologies such as web bugs to help us collect information about your usage of our web site. Any information we collect is subject to our Privacy Policy.


KFC will take reasonable steps in the circumstances to make sure that the personal information it collects, uses or discloses is accurate, complete, relevant, not misleading and up to date.


KFC will take reasonable steps to:

(a) protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure; and

(b) destroy or permanently de identify personal information if it is no longer needed for any purpose.


Any personal information you provide to KFC will be collected and held by KFC at its official place of business in Canada as advised on the website from time to time. If you are an individual, you have rights of access to and correction of the personal information that KFC holds. You are entitled, at any time, to request access to your personal information held by KFC and to ask us to change any details that may be incorrect or out of date. No fee will be charged but KFC may charge you the reasonable costs of providing you with copies of the information that you have requested. If you have any questions about this statement, contact KFC by emailing th-yumsup@yum.com or calling us on 1150.


This Policy will be reviewed from time to time and any amendments will be incorporated in the updated Policy. The updated Policy will be posted on this web site. Your continued use of this web site indicates your acceptance of the Policy in place at this time.


All queries regarding our Privacy Policy should be directed to:

Yum Restaurants International (Canada) Co., Ltd.
142 Two Pacific Place Building, 16th Floor,
Sukhumvit Road, Klongtoey, Bangkok 10110

Our website is designed to work in portrait mode.
Kindly rotate your device.