KENTUCKY FRIED CHICKEN CANADA COMPANY
Last updated April 1, 2015.
Kentucky Fried Chicken Canada Company (doing business as KFC Canada and KFC Fresh), and its affiliates TB Canada Company (doing business as Taco Bell Canada) and PH Canada Company (doing business as Pizza Hut Canada) (collectively, "we" ) work with our Pizza Hut, Taco Bell, KFC and KFC Fresh franchisees across Canada to run great restaurants.
KFC Canada collects, uses and discloses Personal Information about our customers in order to provide automated and centralized order processing and delivery dispatch solutions so that we, along with our franchisees, can deliver exceptional service to our customers. We also use Personal Information to inform customers about our products and services, including providing special offers and incentives. Finally, we collect, use and disclose personal information respecting applicants for potential employment or franchise opportunities with KFC Canada or its affiliates.
What is Personal Information?
Personal Information is any information that identifies you as an individual, such as your name, address, telephone number and other information, such as order history, that may be tied to your identity.
Personal Information does not include information respecting a business organization, or the name, title or business address or telephone number of an employee of an organization.
Personal Information does not include aggregated or anonymized information that does not identify you as an individual.
What Personal Information do we collect?
Information collected from Customers
Typically, when a customer contacts us, either by telephone or through our website, we collect certain Personal Information, including the customers' name, address, phone numbers, credit card number (if that is how they choose to pay), email address (if the customer orders through our web-site), and any comments that a customer may provide to us. We also record the customer’s order, and over time, develop and retain an order history for returning customers. KFC Canada shares this information with our affiliated companies, and, as necessary to fulfill your order, provides your Personal Information to the independent franchisee that serves you. The information we provide to such franchisees is governed by their Personal Information practices and privacy practices. You should consult with the franchisee who serves you to find out how and why they collect and use Personal Information.
Information Collected from Potential Franchisee
Typically, when a potential franchisee contacts us we collect the potential franchisee's names, addresses, phone numbers, email address as well as financial information and work/education background and history.
Information Collected from Applicants for Employment
With respect to potential employees we collect only that information that is reasonably necessary to assess an individual's application for and suitability for employment and to administer our employees. The information that is collected includes names, addresses, phone numbers, email address, bank accounts as well as information regarding performance, work/education background and history and such information contained in a résumé or that is obtained from references.
Why do we collect Personal Information?
Customer Personal Information
We collect, use and maintain Personal Information (including delivery address, email, and past order history) for the following purposes:
- to fulfill orders;
- to anticipate order preferences when you contact us again; and
- to provide faster, better service.
If you tell us that you do not wish us to keep the above information, we will destroy it. However, at present our systems cannot track these types of requests beyond its destruction. As such, if you order from us again, we will collect this information upon submission of the new order and it will not be automatically destroyed unless you “OPT OUT” when placing each new order. Refer to the section below entitled “How can I access and update my Personal Information?” for instructions on how to notify us of your preferences. In that case, you will need to provide Personal Information each time that you contact us to place an order.
Unless you notify us otherwise, and as permitted by law, we may also use Personal Information for marketing purposes, such as to contact you (whether by email, telephone, direct mail, or another medium of communication) about:
- promotions or contests;
- new products or product promotions;
- special offers;
- asking for feedback on new products;
- asking for feedback on your dining experience and our customer service; and
- responding to your comments or concerns.
We will not use or disclose your Personal Information with others in order to market the products and services of other companies purposes. You may opt out at any time from the receipt of marketing communications. Please, refer to the section below entitled
How can I access and update my Personal Information? for instructions on how to notify us of your preferences.
We may disclose Personal Information to parties to a prospective of completed business transaction, such as a reorganization or an acquisition of our business, for the limited purpose of assessing or completing such a transaction.
We may also use and disclose Personal Information as may be required or permitted by law.
We will not collect, use or disclose your Personal Information for any other purpose without notifying you and obtaining your additional consent.
Personal Information of Franchisee Applicants
We use personal information of franchisee applicants only for the purpose of determining whether or not to grant a franchise to the applicant. If the applicant is successful we will also retain and use the information collected in the course of assessing the application for a franchise for use in connection with the franchise agreement. We may retain applicant information for a period of twelve months from the date of application for the purpose of assessing an individual's suitability for other franchise opportunities with our organization, following which the information is destroyed by secure means.
Applicants for Employment Personal Information
We use personal information of applicants for employment only for the purpose of assessing suitability for employment. If the applicant is successful we will also retain and use the information collected in the course of assessing the application for employment. We may retain applicant information for a period of twelve months from the date of application for the purpose of assessing an individual's suitability for other employment opportunities with our organization. Applicant personal information is destroyed after twelve months from the date of application if no employment with our organization materializes in that time period. Disposal is executed by shredding or another secure disposal mechanism.
How do we safeguard Personal Information?
We retain Personal Information for only so long as we have a legal or reasonable business reason to retain it. Except where prohibited by law, when Personal Information is no longer required for the purposes for which it has been collected, such Personal Information will be destroyed.
All Personal Information is protected from unauthorized access, use and disclosure by appropriate security safeguards, including physical, organizational and electronic measures.
Personal Information may be stored and processed outside of Canada, including the United States. As such, Personal Information may be accessed by foreign governmental authorities and otherwise in accordance with the laws applicable in the jurisdiction in which it is stored.
How can I access and update my Personal Information?
We make efforts to ensure that the Personal Information we use and keep is accurate, complete and up-to-date; however, we necessarily rely on our customers to provide us with accurate and current information. You may request to review and/or correct your Personal Information by contacting the Pizza Hut Customer Service hotline at 1-866-3643-0925 and submitting your request to review and/or correct this information. All requests will be dealt with within 30 days of receipt of your call.
Also you may contact us to tell us, if you do not wish us to:
- Keep your Personal Information for future service purposes;
- Use your Personal Information for marketing purposes; or
- Share your Personal Information for marketing purposes.
Please feel free to contact us if have any questions about the collection, use, disclosure or storage of Personal Information. Contact us at http://www.kfc.ca/ContactUs/ or by calling us at 1-866-364-0862.
How do you monitor compliance with these practices?
Senior Director, Human Resources
Kentucky Fried Chicken Canada Company
191 Creditview Road, Ste. 100
- PH Canada Company
- TB Canada Company